Desktop Support Technician I

OnBrand24 • Savannah, GA

254d • Remote

About The Position

OnBrand24 is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an entrepreneurial culture we are committed to a high octane, fun and collaborative work environment. As a member of the OnBrand24 team you will have a high degree of responsibility and autonomy giving you a singular opportunity to make a difference is the organizations shape, direction and growth.

Requirements

• Desktop Support or IT Help Desk experience.
• Proficiency researching and troubleshooting complex problems and errors.
• Demonstrated ability with basic networking, and telephony.
• Demonstrated ability to research, plan, document, and execute complex tasks/projects.
• Excellent written and oral communication skills.
• Excellent interpersonal and customer service skills.
• Excellent work ethic and dedication.
• Associate's (or equivalent) degree in Computer Science or Information Technology from a technical school OR equivalent combination of education and experience.

Nice To Haves

• CompTIA (A+, Network +, Server+ and Security+ certifications and/or Microsoft Certified IT Professional (MCITP) are a plus but not required.
• Experience in customer care, sales or contact center role is a plus.

Responsibilities

• Provide basic technical onsite and remote support including diagnosis of user problems related to specific supported hardware, software, and networking services.
• Serve as the first point of contact troubleshooting, technology training, and new technology needs.
• Facilitate the next level of support personnel for issues that cannot be individually resolved.
• Problem recognition, research, isolation, resolution, and follow-up for all computers and software within the organization.
• Install and configure new hardware, maintain existing hardware, and track hardware inventory in real-time.
• Operating system and software installation and configuration and maintain an accurate software license tracking system in real-time.
• Asset management - responsible for tracking desktop hardware and software inventory in real-time.
• Participate in end-user support and problem management for all areas of the IT infrastructure.
• Coordinate with supervisors to provide high-quality support for new systems, projects and upgrades.
• Other duties as assigned.

Benefits

• Medical, Dental, and Vision Coverage Options.
• Paid Time-Off.
• Regular Raises.
• Work-at-Home Opportunities.
• Advancement Opportunity.
• Fun, Engaging Work Environment.
• Casual Dress Code.
• Cash and Prize Contests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: Associate degree
• Number of Employees: 251-500 employees