Desktop Support Technician I - 528253
About The Position
The Desktop Support Technician I performs tier I desktop support services. Sets up and installs PC and peripheral devices. Creates new tickets and service requests in accordance with established procedures. Resolves routine questions and problems. Refers more complex issues to higher levels. Provides technical support and repair service support for customers' computer related issues. Provides customer service for the Tide Tech area of the Supply Store. Assists with ordering and stocking of Apple systems and other computer related merchandise from various vendors. Assists with training and supervising others in the Tide Tech area. Assists with overseeing the Store's systems and remote activities such as course material buybacks, Quad sales, and any activities requiring access to the Store's network and servers. Assists with all technical issues involving both hardware and software. Requires on-call hours, including after normal work hours and weekends.
Requirements
- High school diploma or GED
- Must have advanced computer skills
- Experience in providing computer technical support and/or sales of computers and supporting software
- Excellent customer service skills
- Ability to learn the computerized inventory control/accounting/point-of-sale system
- Ability to become an Apple Certified Macintosh Technician (ACMT) if not already certified
Nice To Haves
- Associate's degree in a computer-related or other relevant technical field with one (1) year of relevant computer-related work experience
- Apple Certified Macintosh Technician certification (ACMT)
Responsibilities
- Performs tier I desktop support services
- Sets up and installs PC and peripheral devices
- Creates new tickets and service requests in accordance with established procedures
- Resolves routine questions and problems
- Refers more complex issues to higher levels
- Provides technical support and repair service support for customers' computer related issues
- Provides customer service for the Tide Tech area of the Supply Store
- Assists with ordering and stocking of Apple systems and other computer related merchandise from various vendors
- Assists with training and supervising others in the Tide Tech area
- Assists with overseeing the Store's systems and remote activities such as course material buybacks, Quad sales, and any activities requiring access to the Store's network and servers
- Assists with all technical issues involving both hardware and software
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
