Desktop Support Technician I

3MD Inc.

74d

About The Position

The Desktop Support Technician is part of a team responsible for providing technical support and deployment services to various clients for their project needs.

Requirements

• High School Diploma
• 1 - 3 Years of Experience
• Prefer 1-3 years of Windows Desktop/Laptop support in a professional enterprise environment
• Superior customer service skills. Excellent verbal, written, and interpersonal skills
• Experience working in a hospital environment is desired
• Ability/flexibility to commute/travel to various work locations throughout Seattle and the greater Puget Sound
• An A+, MCP, and/or MCDST Certification desired (but not required)

Nice To Haves

• AA degree in an IT-related field is strongly preferred
• Experience with server moves/deployments, computer arms, computers on carts, and/or large computer moves is a plus

Responsibilities

• Deployments of new computer hardware or moves, and existing computer operating system upgrades
• Physical installs/placement of equipment, cabling, data backup, and transfer, imaging, basic configurations, standard application installs/setups, profile transfer, and preparation of old devices for disposal or re-deployment
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Remote and basic desk-side technical support including remote control of end-users’ devices
• Troubleshooting and repairing desktop computers to ensure they interconnect seamlessly with multiple systems such as network drives, and all business productivity applications
• Working independently to troubleshoot all support requests and follow escalation policies
• Participating in testing, documentation, and implementation of assigned projects
• Short term projects may include: computer and/or server moves and deployments, computer arm installs, and other hardware deployments
• Some projects may involve travel to sites throughout the state, and/or nationwide

Benefits

• Medical, dental, and vision insurance
• 401(k) plan and company contribution
• Short-term and long-term disability coverage
• Basic life insurance
• Wellbeing benefits
• Up to 6 scheduled paid holidays per calendar year
• Accrual of up to 112 hours of PTO based on years of service
• Up to 8 hours of paid volunteer time annually
• Additional paid sick leave as required by state or local law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees