Desktop Support Technician - East Hartford, CT

DXC Technology • CT

82d • $39,800 - $68,300

About The Position

DXC Technology (NYSE: DXC) is a leading global provider of information technology services. We’re a trusted operating partner to many of the world’s most innovative organizations, building solutions that move industries and companies forward. Our engineering, consulting and technology experts help clients simplify, optimize and modernize their systems and processes, manage their most critical workloads, integrate AI-powered intelligence into their operations, and put security and trust at the forefront. Learn more on dxc.com.

Requirements

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 3+ years of relevant work experience
• Proven experience in infrastructure technology analysis
• Proficiencies in data analysis and technical knowledge
• A continuous learner that stays abreast with industry knowledge and technology
• Knowledge of Microsoft 365

Nice To Haves

• An advanced degree in a relevant field is a plus

Responsibilities

• Interfaces with end users remotely to resolve complex problems concerning system function which have been escalated through a problem ticket process. Assesses diagnostic information and determines alternative courses of action. Recommends and implements process changes.
• Coordinates and/or conducts install, move, add, and change (ICMS) activities based for complex activities including integrated equipment and systems. Creates plan to implement changes and works with appropriate parties to ensure implementation is meeting expected timeframes, service level agreements and other criteria. Measures, maintains and documents team performance in relation to established goals, time frames and service levels. Revises plans as necessary.
• Provides technical services in support of project work; works with project teams to develop, engineer and implement defined technical activities, such as distributing new personal computers, in accordance with established guidelines and procedures.
• Provides guidance and training to client population on system and products to eliminate recurring errors for systems/products. Escalates issues or concerns as appropriate. Recommends changes to procedures and processes; implements as approved.
• Maintains currency regarding technological, process and/or other advances, specifically in line of service, to ensure team performance and to achieve team objectives.
• Creates and maintains systems software and hardware documentation and assesses system information where appropriate.

Benefits

• Health insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• Employee wellness programs
• Life and disability insurance
• Retirement savings plan
• Paid holidays
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees