Desktop Support Technician (1348885)

Enterprise Solutions & Management-posted about 1 year ago
Full-time
Nellis Air Force Base, NV
Professional, Scientific, and Technical Services
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The Desktop Support Technician at Enterprise Solutions and Management (ESM) is responsible for providing comprehensive desktop support functions for computer systems at Nellis Air Force Base. This role involves managing and troubleshooting various computer platforms, operating systems, and local area networks, ensuring optimal performance and security of systems used by Defense and Federal customers.

  • Provide desktop support functions for computer systems at Nellis AFB including NIPRNet, SIPRNet, and JWICS workstations.
  • Administer system applications and manage software upgrades and licenses.
  • Setup and manage user accounts and troubleshoot system and software problems.
  • Administer local software components and monitor system performance.
  • Identify technical refresh requirements for hardware and software within 30 days of known requirement.
  • Engineer and maintain a backup storage solution and perform backups.
  • Use system vulnerability scanning software and apply software patches and updates.
  • Assist the Information Systems Security Manager (ISSM) with accreditation package requirements and documentation.
  • Conduct research analysis on available hardware, software, and peripherals for government requirements.
  • Assist in managing the purchase, delivery, installation, and configuration of new systems or upgrades.
  • Installation, troubleshooting, and support for Windows desktop systems.
  • Working knowledge of Active Directory and user/group permissions.
  • Experience with maintaining baseline images using MECM, including patch management.
  • Printer installation, troubleshooting, and configuration support.
  • Mobile device support including iOS and Android devices.
  • Multimedia and AV/VTC support such as MS Teams, Cisco (Web-Ex), Crestron, Polycom.
  • Excellent written and verbal communication skills.
  • Ability to work in a dynamic cross-organizational team environment.
  • Strong problem-solving and analytical skills.
  • Positive, self-motivated, and proactive attitude.
  • Ability to adapt to change and tolerate stressful situations.
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