Desktop Support Supervisor

General Dynamics•Virginia Beach, VA

27d•Onsite

About The Position

Transform technology into opportunity as a Desktop Support Supervisor with ARMA (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Desktop Support Supervisor, you will help ensure today is safe and tomorrow is smarter. With minimal supervision, the Tier 2 Systems Administrator works as part of an enterprise team to provide support on multiple Department of Defense (DoD) networks and enclaves. Will manage services using on-premise hardware and perform regular hardware and software updates. Performs installation, repair, and preventative maintenance of laptop, desktops and Zero Clients. Provides technical support and troubleshooting to Tier 1 & 2 support. Deliver technical support to the Enterprise components as required. Additionally, must be able to implement system management tactics, techniques and procedures (TTP). HOW A DESKTOP SUPPORT SUPERVISOR WILL MAKE AN IMPACT: As the Desktop Support Supervisor, the successful candidate will supervise a Desktop Support team installing and maintaining virtual assets, towers, laptops, peripherals, and VOIPS across multiple enclaves. Reads, understands and applies complex technical information; master new computer technology; maintain cooperative working relationships. Interacts with other Tier 1, 2 and/or 3 teams or contractors to restore service and/or identify core problems. Clearly communicate technical solutions in a user-friendly, professional manner to end users and customers. Participates in new application and hardware rollouts, testing, and special projects as needed. Works on assignments that are moderately complex in nature. Provides additional systems administrative support as required in additional areas such as Active Directory, System Center Configuration Manager (SCCM), Exchange, Information Security, File Shares, PKI, and Virus protection.

Requirements

5 + years of related experience
US Citizenship Required
Skills: Computer Backups, Disaster Recovery (DR), Information Technology (IT) Systems, Systems Management
Clearance Level Must Currently Possess: Top Secret/SCI
Clearance Level Must Be Able to Obtain: Top Secret/SCI
Security+ CE Certification required; DoD compliance 8570.01M applies.
High School Diploma/GED with 6 years of related experience, or Associate degree with 4 years of experience, or Bachelor's degree with 2 years of experience.
Position may require lifting of objects (i.e., IT Hardware), reaching/bending/kneeling (i.e., plugging in cables), and other moderately strenuous activity.
Self-starter, motivated, shows initiative, and learns fast
Ability to work on multiple projects simultaneously
Ability to create and maintain sustainment documentation

Nice To Haves

4-6 years in at least three of the following areas: VDI, Active Directory, SCCM, Exchange, Information Security, Desktop applications.
2-3 years configuration, troubleshooting, and maintaining Windows 11 Desktops.
Ability to support 24x7x365 work schedule, shift work and travel as required, in support of customer initiatives
Knowledge of Networking fundamentals
Exposure to DoD Configuration Management, Information Assurance, and Systems Lifecycle Management processes
Creating and updating systems lifecycle documentation, as required

Responsibilities

Supervise a Desktop Support team installing and maintaining virtual assets, towers, laptops, peripherals, and VOIPS across multiple enclaves.
Reads, understands and applies complex technical information
Master new computer technology
Maintain cooperative working relationships
Interacts with other Tier 1, 2 and/or 3 teams or contractors to restore service and/or identify core problems.
Clearly communicate technical solutions in a user-friendly, professional manner to end users and customers.
Participates in new application and hardware rollouts, testing, and special projects as needed.
Provides additional systems administrative support as required in additional areas such as Active Directory, System Center Configuration Manager (SCCM), Exchange, Information Security, File Shares, PKI, and Virus protection.