Desktop Support Specialist
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About The Position
The Desktop Support Specialist is responsible for resolving incidents escalated from first line support and assisting end users with technology adoption within an assigned market. The role requires adherence to internal incident, change, configuration, and project management processes while maintaining established Service Level Agreements. Key responsibilities include providing audio-visual equipment support, web conferencing setup for VIP executives, PC break-fix support, onboarding and off-boarding facilitation, VoIP support, mobile device support, and training end-users on new technology. The specialist will also manage data closet technology, assist remote support staff, and provide white glove support for company executives, including after-hours or weekend support during emergencies.
