Desktop Support Specialist

Info-jini • Towson, MD

390d • $56,160 - $56,160

About The Position

The Desktop Support Specialist role at Info-jini involves providing technical support and troubleshooting for various devices and software in an educational environment. The position requires effective communication with staff, students, and vendors, as well as the ability to perform installations, diagnostics, and maintenance on hardware and software systems. This is a contract position based in Towson, MD, with a duration of 6+ months and the possibility of extension.

Requirements

• Associate's Degree in a related technology area.
• Minimum of three (3) years' experience installing, upgrading, troubleshooting, and maintaining device software.
• Knowledge of Windows and Apple hardware and software platforms.
• Ability to perform technical tasks with minimal supervision.
• Must be able to follow oral and written directions.
• Must have own transportation and valid driver's license (Required license must be maintained throughout employment in this position).
• Ability to lift 50 pounds and climb a ladder.

Nice To Haves

• Possess certifications such as CompTIA A+, HP Certification, or other hardware vendor-specific certifications.

Responsibilities

• Communicate effectively with all levels of customers including administrators, staff, students, and vendors.
• Install and support new devices along with accompanying software, including computers, tablets, projectors, and document cameras.
• Coordinate the repair of student and teacher laptop computers, including performing diagnostic repair procedures.
• Install and configure supported device operating systems.
• Perform routine diagnostics and maintenance with multiple operating systems.
• Install and configure applications and other supported software packages.
• Test new releases for supported systems.
• Perform network support and troubleshooting duties.
• Provide consultation and/or training to teachers, staff, and students on the operation of technology equipment and software packages.
• Troubleshoot hardware and software issues.
• Assist teachers with resolving device-related problems.
• Integrate knowledge and skills from a range of technologies to address work assignments and problems of moderate complexity.
• Coordinate with vendors when necessary.
• Participate as a team member on small and/or large projects.
• Record activities in the work order system.
• Update/Create internal supported system documentation.

Benefits

• Contract position with a pay rate of $27.00 per hour.
• Day shift schedule from Monday to Friday.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree