Desktop Support Specialist

Cai • Denver, PA

416d

About The Position

The Desktop Support Specialist will be responsible for traveling across Pennsylvania to various client sites to replace outdated desktop and laptop hardware. This full-time position is a 3+ month contract that requires on-site work and involves significant travel during weekdays. The role focuses on providing technical support, managing asset processes, and ensuring client satisfaction through effective problem resolution.

Requirements

• 0-3 years' experience in IT support environment, preferably as a dispatch field services technician
• A+ certification required
• Driver license required
• Knowledge of Windows Operating system
• Knowledge of PC hardware and related devices (Mouse, Monitors, speakers, etc.)
• Knowledge of Asset Management
• Experience with a service desk ticket system
• Customer Service Orientation with the ability to work calmly and professionally
• General IT experience and familiarity with terms related to PCs, laptops, printers, networks, software and other IT related assets

Responsibilities

• Support Asset management policies and processes
• Provide technical support to clients
• Perform PC Imaging and Software installation
• Decommission PCs in accordance with client processes
• Interact consistently with end-users and IT technical staff to resolve issues
• Analyze problems/situations and understand their impact on client business
• Apply problem-solving techniques
• Respond to client queries and provide timely resolutions
• Maintain high client satisfaction
• Maintain positive client relationships even in severe situations
• Log all related activities for each customer query and handle client data securely
• Respond to requests for technical assistance in person, via phone, or electronically
• Follow service desk procedures
• Redirect problems to appropriate resources
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Stay current with system information, changes, and updates
• Ensure process conformity and SLAs are accomplished

Benefits

• All travel expenses covered by the client

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Chemical Manufacturing
• Education Level: No Education Listed