Desktop Support Specialist- Athletics

University of Miami•Coral Gables, FL

1d•Onsite

About The Position

The University of Miami IT Department has an opportunity for a full-time Desktop Support Specialist -Athletics to work in Coral Gables, Florida. The Desktop Support Specialist provides triage, diagnostic, and troubleshooting technical support services related to business applications and operating systems, to ensure department-wide systems and peripherals are functioning properly. This employee collaborates with central campus IT services, facilities, and Athletic departments to identify requirements and resolutions to incidences. Core Responsibilities: Creates and manages escalated trouble tickets to maintain data integrity. Uses various applications to research and resolve incidences. Coordinates with team members on projects and issues. Creates and manages documentation and procedures. Communicates project status to management. Provides front-end support and maintenance of the applications and modules used within the organization. Conducts one-on-one training of end users for specialty applications. Assists internal and external customers, end users, and patients in accessing the most appropriate application functions for their needs. Informs users of base requirements to meet troubleshooting needs. Supports the design and system configuration for dedicated specialty portals and email accounts. Routes prescriptions, patient advice requests, and duplicate patient account issues to the appropriate department pool or party. Ensures physicians are grouped in the correct department pools. Provides guidance and backup to technical support specialists and other relevant staff. Adheres to University and unit-level policies and procedures and safeguards University assets. Department Specific Functions: Support coaches and student athletes with technology issues Assist NCAA, ACC, ESPN and other vendor personnel with technological integration with University systems. Knowledge of GoFMX Facilities Management system is a plus. Provide and remove access using CBORD and Onity access control platforms. Assist with technology integration at venues for the different sports. Knowledge of FTP’s / Genius Sports / DVSports / Daktronics is a plus. Attend sporting events and provide support for technology issues that may arise. Nights and weekends. Also, some travel and holidays might be required. Contribute to knowledgebase by well documenting solutions to incidents. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Requirements

Associate degree in relevant field required
Minimum 3 years of relevant experience required
Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
Teamwork: Ability to work collaboratively with others and contribute to a team environment.
Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.
Any appropriate combination of relevant education, experience and/or certifications may be considered.

Nice To Haves

Knowledge of GoFMX Facilities Management system is a plus.
Knowledge of FTP’s / Genius Sports / DVSports / Daktronics is a plus.

Responsibilities

Creates and manages escalated trouble tickets to maintain data integrity.
Uses various applications to research and resolve incidences.
Coordinates with team members on projects and issues.
Creates and manages documentation and procedures.
Communicates project status to management.
Provides front-end support and maintenance of the applications and modules used within the organization.
Conducts one-on-one training of end users for specialty applications.
Assists internal and external customers, end users, and patients in accessing the most appropriate application functions for their needs.
Informs users of base requirements to meet troubleshooting needs.
Supports the design and system configuration for dedicated specialty portals and email accounts.
Routes prescriptions, patient advice requests, and duplicate patient account issues to the appropriate department pool or party.
Ensures physicians are grouped in the correct department pools.
Provides guidance and backup to technical support specialists and other relevant staff.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Support coaches and student athletes with technology issues
Assist NCAA, ACC, ESPN and other vendor personnel with technological integration with University systems.
Provide and remove access using CBORD and Onity access control platforms.
Assist with technology integration at venues for the different sports.
Attend sporting events and provide support for technology issues that may arise.
Contribute to knowledgebase by well documenting solutions to incidents.