Field Support - DeForest, WI - Onsite

Arthur Grand Technologies Inc•Winona, MN

4h•Onsite

About The Position

Arthur Grand Technologies (www.arthurgrand.com) is in the business of providing staffing and technology consulting services. We have doubled our revenue year over year for the past 5 years. This speaks to the long-lasting relationship and customer satisfaction that we have built in this short span of time. Our company is managed by a team of professionals who worked for big 5 consulting firms for 20+ years. We are a minority owned staff augmentation and technology consulting company To keep our valued employees, we need to keep them engaged in challenging, interesting work, offer market-relevant benefits, and provide continued opportunities for professional growth. Please send your resume to for immediate consideration Title of Position: Desktop Support Specialist Location: DeForest, WI - Onsite Duration: Long Term Employment: Contract Rate: $Negotiable Job Description: Provide on-site technical support and troubleshooting for hardware, software, and network issues. Install, configure, and maintain computer systems and network peripherals. Diagnosing and resolving technical issues promptly and efficiently. Support end-users by providing training and guidance on using IT systems. Implement and follow IT policies and procedures to ensure compliance. Maintain detailed records of technical issues, solutions, and maintenance activities. Collaborate with other IT staff to ensure holistic support for the IT infrastructure. Upgrade and repair hardware and software systems as necessary. Travel to location to provide technical support on-site. Troubleshoot network and server issues with relevant teams. Work on user tickets and resolve on Priority. Troubleshoot on all devices at the site and working with relevant teams on upgradation.

Requirements

Associate degree in Information Technology or related field preferred.
Experience in IT support or a similar technical role.
Strong understanding of computer networks, hardware, and software.
Proficiency in diagnosing and troubleshooting technical issues.
Excellent communication and interpersonal skills.
Ability to work independently and manage time effectively.
Hardware troubleshooting
Software installation
Network configuration
Technical support
Customer service
Problem-solving
Time management
Communication
Windows and Mac OS proficiency
Basic cabling knowledge

Responsibilities

Provide on-site technical support and troubleshooting for hardware, software, and network issues.
Install, configure, and maintain computer systems and network peripherals.
Diagnosing and resolving technical issues promptly and efficiently.
Support end-users by providing training and guidance on using IT systems.
Implement and follow IT policies and procedures to ensure compliance.
Maintain detailed records of technical issues, solutions, and maintenance activities.
Collaborate with other IT staff to ensure holistic support for the IT infrastructure.
Upgrade and repair hardware and software systems as necessary.
Travel to location to provide technical support on-site.
Troubleshoot network and server issues with relevant teams.
Work on user tickets and resolve on Priority.
Troubleshoot on all devices at the site and working with relevant teams on upgradation.