Desktop Support Specialist (Wed 1am-7:30am, Thurs – Sat 7PM -7:30AM, Galveston) - ITS-Operations

University of Texas Medical Branch (UTMB) • Galveston, TX

3d • Onsite

About The Position

Provides entry-level, basic technical support of desktop computers, thin clients, applications, and related technology.

Requirements

• Associate's degree or equivalent in a related field, and no experience required.
• Experience supporting Windows 11 OS, Office 365, OneDrive, Mac OS, PC, and laptop hardware in an enterprise environment.

Nice To Haves

• Experience with Desktop support in a corporate environment, including the support of both software and hardware.

Responsibilities

• Responsible for providing technical support and assistance via telephone.
• Use departmental support tools to resolve client computer issues remotely in a timely manner.
• Incident tracking through the ticketing system and adherence to established SLAs.
• Respond to requests and problems, including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all PC hardware, software, and equipment to ensure optimal workstation performance.
• Assist with hardware troubleshooting on desktop computers, laptops, Macs, and thin clients via telephone support and remote access tools.
• Interact with application software and operating systems to diagnose and resolve unique non-recurring problems.
• Assist with the installation, configuration, and ongoing usability of desktops, laptops, Macs, peripheral equipment, and software within established standards and guidelines
• Adheres to internal controls and reporting structure.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree