Desktop Support Specialist
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About The Position
The role involves setting up equipment such as laptops, docking stations, and monitors. The individual will maintain an inventory log and proactively assist end users with simple desktop support. It is essential to ensure that all work is documented for future reference and to follow quality standards. The position requires the ability to work in a team environment and strong communication skills, both written and spoken. The individual will provide accurate and complete answers to general use and environment questions in a timely manner, offer desktop computer support, and attend bi-weekly team and problem review meetings. Additionally, the role includes managing the retirement and disposal of obsolete computer equipment.
