Desktop Support Specialist

Marion Health Associates • Marion, IN

432d

About The Position

The Desktop Support Specialist position at Marion Health is responsible for providing technical support and assistance within the Information Systems Department. This role encompasses a variety of tasks including system administration, hardware and software support, asset tracking, and user training. The specialist will also engage in technical consulting, security administration, and data backups, ensuring that all IT functions run smoothly and efficiently.

Requirements

• Associate's degree in Information Technology or related field with at least one year of IT support experience, or a High school diploma with three years of IT support experience.
• Valid MCSA certification preferred.
• Experience in software troubleshooting and desktop support.

Nice To Haves

• CompTIA A+ certification
• Microsoft Specialist, MTA or MCSA certification
• ITIL Foundation certification
• Vendor-specific technician certifications
• Experience in a healthcare IT environment.

Responsibilities

• Provide technical support for hardware and software issues.
• Perform system administration tasks as required.
• Install and maintain hardware and software systems.
• Track and report on IT assets.
• Consult with users on technical issues and provide solutions.
• Administer security protocols and data backups.
• Conduct end-user training on systems and applications.
• Assist in troubleshooting technology issues effectively.

Benefits

• Full-time employment
• Extended hours as needed
• On-call rotation for support
• Opportunity for professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED