The Phoenix Public Library (PPL) serves a diverse multiethnic clientele of over 4.8 million people, with a central library and 16 branches. The library offers collections in multiple languages, a full range of electronic resources, and customer focused public services. PPL is a large system seeking motivated candidates to advance their career opportunities through a pathway designed for upward mobility. We offer a variety of development opportunities for supervisors through leadership and mentor programs. The Phoenix Public Library is looking to fill a part-time Desktop Support Specialist position responsible for providing technical hardware and software support for our public computing environment, as well as staff computers and systems supporting both networks. The primary job duties of this position include the following: Responding to helpdesk tickets via a ticketing system and answering help desk calls via a support number. Imaging, deploying, and troubleshooting desktop and laptop computers. Software installation and configuration on staff and public computers. Installation and troubleshooting of peripheral devices such as RFID Pads, receipt printers, hand scanners, and other USB and network devices. Troubleshooting wired and wireless network connectivity issues. Supporting AV systems such as projectors, speakers, and other presentation devices. Providing backup support to the hotspot lending program. The part-time Library IT User Technology Specialist will be responsible for covering weekend and night shifts, (typically Tuesday 3pm - 7pm and weekends 8am - 5pm). Scheduling is subject to operational needs and may vary from the example schedule. This position is 20 hours a week, located at Burton Barr Central Library.