Desktop Support Specialist I
About The Position
Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis. FLSA StatusExemptMake an Impact Every DayJoin our team and help keep Eskenazi Health running smoothly by ensuring the secure and efficient operation of endpoint devices—PCs, laptops, scanners, printers, and more. As a Desktop Support Specialist I, you’ll be the go-to problem solver for end-user issues, support technology deployments, and contribute to innovative solutions that improve patient care and staff efficiency.What You’ll Do Deliver exceptional support for all endpoint devices across Eskenazi Health. Troubleshoot and resolve technical issues, recommending improvements when needed. Collaborate with peers and assist with projects, testing new solutions, and root cause analysis. Maintain accurate documentation and knowledge resources. Provide outstanding customer service, including on-site support when necessary. Participate in an on-call rotation to ensure 24/7 system reliability. Follow ITIL best practices and meet departmental SLAs.
Requirements
- Education/Experience: Associate’s degree in Computer Science or related field OR 3+ years of relevant experience in a hospital or large institution.
- Other: Valid Indiana driver’s license per Eskenazi Health policy.
Nice To Haves
- Certifications: A+/Net+, MCSE/MCSA, CNE, PMI/PMP (preferred).
Responsibilities
- Deliver exceptional support for all endpoint devices across Eskenazi Health.
- Troubleshoot and resolve technical issues, recommending improvements when needed.
- Collaborate with peers and assist with projects, testing new solutions, and root cause analysis.
- Maintain accurate documentation and knowledge resources.
- Provide outstanding customer service, including on-site support when necessary.
- Participate in an on-call rotation to ensure 24/7 system reliability.
- Follow ITIL best practices and meet departmental SLAs.
Benefits
- Be part of a mission-driven organization: Advocate, Care, Teach, Serve—with a focus on Marion County’s most vulnerable populations.
- Work in a collaborative environment where your ideas matter.
- Opportunities for growth and continuous learning.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
