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The Desktop Support Specialist I provides support to business area management and staff at the highest level for all aspects of workplace technology services including but not limited to network-based systems software and hardware. This role involves troubleshooting, repairs, installations, and upgrades, as well as managing and supporting network printers, scanners, and mobile devices. The specialist will also be responsible for moving, adding, and changing workstations throughout Mount Sinai locations and off-campus, providing support for users at remote sites, and participating in the testing of new workplace technology packages. The position requires maintaining a high level of customer satisfaction and collaboration with end-users, coworkers, and upper management.