The Desktop Support Services Manager is responsible for planning, organizing, and overseeing IT support for University Health Services (UHS). This includes managing the service desk, knowledge management, accounts and access management, classroom support, and system administration duties. The role requires technical expertise to provide solutions while managing administrative functions, including budget management and supervision of employees. The manager will ensure high-quality services, recommend best practices, meet Service Level Agreements, and identify opportunities for improvement. The position also involves collaboration with UHS leadership to meet technology needs and compliance with federal, state, and university policies.