Desktop Support Professional

TTEC•Greenwood Village, CO

35d•$55,000 - $58,000•Onsite

About The Position

As a Desktop Support Professional working onsite in Greenwood Village, Colorado, you'll be a part of bringing humanity to business. As a Desktop Support Professional Technician, you will serve as a dedicated Executive IT Liaison, delivering high-touch, white-glove support to the Executive Leadership Team (ELT) at our Greenwood Village, CO office. Your role will involve providing expert-level assistance across both Mac and Microsoft platforms, ensuring seamless technology experiences for senior leaders. Strong communication skills and the ability to offer after-hours support when needed are essential to success in this position. You will report to the Desktop Support Manager.

Requirements

5+ years of experience in desktop support or IT service roles, with a focus on executive or VIP support
Expertise in both macOS and Windows operating systems, including troubleshooting and configuration
Strong knowledge of Microsoft 365, Outlook, Teams, and conferencing technologies (Zoom, WebEx, etc.)
Excellent interpersonal and communication skills, with the ability to interact confidently with senior executives
Proven ability to manage multiple priorities and respond quickly in high-pressure environments
Experience with ticketing systems such as ServiceNow or similar platforms

Responsibilities

Provide real-time, on-site technical support to ELT members for both Mac and Windows environments
Serve as the primary liaison between ELT members, Executive Assistants (EAs), and IT support teams
Translate executive-reported issues into accurate service tickets and ensure timely resolution
Own the lifecycle of executive support tickets including creation, documentation, and closure
Deliver structured onboarding support for new executive hires, ensuring a seamless technology experience
Maintain a proactive presence in the executive area to anticipate and resolve issues before they escalate