Desktop Support - Muskegon, Michigan

Virtual Service Operations • Muskegon, MI

407d • $35,360 - $52,000

About The Position

The Desktop Support role at Virtual Service Operations in Muskegon, Michigan, is designed for motivated individuals looking to advance their IT careers. This position involves providing essential support for workstation operations, ensuring customer satisfaction, and maintaining effective IT service management. The role offers opportunities for training and development, making it suitable for both experienced professionals and entry-level candidates.

Requirements

• Previous working experience in Desktop Support is desired
• Knowledge of PC Imaging
• Experience with change management and incident management
• Experience using tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe

Nice To Haves

• Certified Dell Technician
• Expertise in Inventory Control

Responsibilities

• Provide Workstation Software Break Fix support
• Perform IMAC - PC Install, Moves, Adds and Changes
• Conduct Image Loads
• Manage Asset Recovery and Asset tagging
• Offer Printer Support
• Assist with Client Center (Tech Bar) Support
• Update IT Service Management records
• Provide other Client Support to maintain Workstation operations and customer satisfaction

Benefits

• Ongoing learning and development opportunities
• Health benefits
• Retirement benefits
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Education Level: No Education Listed