Desktop Support - Lansing, Michigan

Virtual Service Operations • Lansing, MI

391d • $35,360 - $52,000

About The Position

The Desktop Support position at Virtual Service Operations in Lansing, Michigan, is designed for motivated individuals looking to advance their IT careers. This role involves providing essential support for workstation operations, ensuring customer satisfaction, and maintaining IT service management updates. The position offers training for entry-level candidates and emphasizes teamwork and problem-solving skills.

Requirements

• Previous working experience in Desktop Support is desired
• Knowledge of PC Imaging
• Experience with change management and incident management
• Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe

Nice To Haves

• Certified Dell Technician
• Expertise in Inventory Control

Responsibilities

• Provide Workstation Software Break Fix support
• IMAC - PC Install, Moves, Adds and Changes
• Image Loads
• Asset Recovery
• Asset tagging
• Printer Support
• Client Center (Tech Bar) Support
• IT Service Management Updates
• Other Client Support needed to maintain Workstation operations and customer satisfaction

Benefits

• Ongoing learning and development opportunities
• Health benefits
• Retirement benefits
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Education Level: No Education Listed