Desktop Support L1
About The Position
Responsibilities: Provide onsite and desk-side support services to end users. Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC. Complete incidents and requests within SLA in a pressurized environment. Build, configure, and troubleshoot Install “Gold” image on Customer PC and laptop applications and hardware components. Ensure tickets are updated on a daily basis. Support the meeting room environment and video conferencing. Support printers, scanners, and other peripherals. Support mobile devices, such as iPads, iPhones, and Android devices. 5-7 years of specific experience in: desktop support, customer service, troubleshooting network and operating system issues, and Windows operating systems. Troubleshooting network and operating system issues.
Requirements
- 5-7 years of specific experience in: desktop support, customer service, troubleshooting network and operating system issues, and Windows operating systems.
- Troubleshooting network and operating system issues.
Responsibilities
- Provide onsite and desk-side support services to end users.
- Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC.
- Complete incidents and requests within SLA in a pressurized environment.
- Build, configure, and troubleshoot Install “Gold” image on Customer PC and laptop applications and hardware components.
- Ensure tickets are updated on a daily basis.
- Support the meeting room environment and video conferencing.
- Support printers, scanners, and other peripherals.
- Support mobile devices, such as iPads, iPhones, and Android devices.
- Troubleshooting network and operating system issues.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
