Desktop Support IV - REMOTE (4349)

Flexion • Madison, WI

392d • $40,000 - $55,000 • Remote

About The Position

The Desktop Support IV position at Flexion Inc. is a remote role focused on providing expert-level technical assistance for desktop applications and hardware. The role requires extensive knowledge of desktop technology and the ability to independently resolve end-user issues. The candidate will be responsible for handling escalated support issues and may lead the work of others, emphasizing creativity and self-direction in accomplishing goals.

Requirements

• Extensive knowledge and experience with desktop technology including Windows desktop operating systems and desktop applications.
• Experience with Multi-Function Devices (print/fax/copier/scanner) and wireless devices such as Android phones, iPhones, and/or iPads.
• Expert level experience in a Desktop Support position.
• Familiarity with a variety of concepts, practices, and procedures relating to Desktop Support.

Responsibilities

• Provide expert level technical assistance for desktop supported applications and hardware.
• Handle escalated support issues from the internal Service Desk.
• Independently perform a variety of desktop support related tasks.
• Serve as a desktop expert on a day-to-day basis to resolve end user issues.
• Lead and direct the work of others as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food Services and Drinking Places
• Education Level: No Education Listed