Desktop Support/Intune Administrator

TEKsystems•Barberton, OH

2d•$40 - $50•Onsite

About The Position

- Learns new tasks, remembers processes, maintains focus, completes tasks independently, makes timely decisions in the contexts of workflows, and is able to complete tasks that have a speed and/or productivity quota. - Creates and executes project plans for the planning, scheduling, testing, and implementation of changes to Agency computers, software, and related systems. - Reviews and tests desktop computer firmware and software updates for compatibility and releases for updates. - Maintains up to date firmware image files and system image files for all desktop computers. - Maintains up to date documentation of desktop computers and software inventories, firmware versions, logins, and passwords for service accounts. - Monitors Agency desktop computers for proper usage and performance. Reports any problems and issues to the IT Director and peers as necessary. - Maintains an accurate account of licenses and support renewals for desktop computer operating systems and application software. - Ensures all desktop computers comply with standards outlined in the technology plan. - Configures and manages endpoints (devices) using Microsoft Intune with emphasis on Personal Computers. - Enforces security policies on devices including compliance checks, conditional access, and encryption settings. - Deploys applications to devices and ensures proper software distribution. - Onboard new devices into the Intune environment. - Sets up automatic enrollment for Agency owned devices. Supports user-driven enrollment for personal devices. - Deploys and manages applications (both store apps and line of business apps) on devices. - Monitors app installations and troubleshoots any issues. - Creates and configures device profiles (such as compliance policies, Wi-Fi settings, VPN profiles, etc.). Applies profiles to specific groups of devices. - Monitors device compliance and takes corrective actions if devices violate policies. - Implements security baselines and ensures devices adhere to security standards. - Manages BitLocker encryption settings for Windows devices. - Resolves device-related issues reported by end users. - Investigates and troubleshoots enrollment failures, app installation problems, and other device related issues. - Generates reports on device compliance, app usage, and security incidents. - Monitors Intune logs for any anomalies or errors. - Works closely with IT team to align Intune policies with overall IT security and management strategies. - Collaborates with other administrators to ensure seamless integration. - Creates and follows detailed project plans prior to implementation of significant changes to the Agency desktop computers such as OS upgrades, software applications, and updates, etc. - Tests Windows updates in advance of deployment to ensure applications are not adversely affected by the updates. Develops and tests changes necessary to restore operation of affected applications. Maintains accurate testing plans, results, and mitigation documentation for each testing cycle. - Effectively responds to emergency pages in a timely manner. Communicates issues outside area of expertise to IT Director or designee. - Completes and communicates status of assigned call tickets in a timely and effective manner. - Collaborates with other IT employees in an effective and efficient manner. - Coordinates and communicates with IT Department and other Agency employees on issues that affect desktop systems in an effective manner. - Communicates issues/problems to the IT Director or designee in an effective and timely manner. - Functions as an effective and productive team member with other IT employees and/or interns. - Fills in for other IT employees in their absence to maintain the Agency’s systems. - Provides assistance in drafting policies, procedures, and plans related to job duties. - Assists the Desktop Specialist and IT Technicians (Help Desk Team) for cases/incidents requiring escalation to achieve resolution. - Advises the Help Desk Team on end user technical issues. - Participates in reviewing proposed Agency-wide software purchases to ensure they are compliant, secure, and will meet the Agency’s needs. Works with the IT Team to effectuate implementation. - Configures, deploys, and maintains Agency endpoint and virus protection (such as Sophos) and ensures software is running and working on all active Agency computers. Provides reports to the IT Director on a regular basis of the effectiveness of the endpoint protection and other relevant reporting for the assets protected, threats, and risks identified and any anomalies. - Monitors work stations for viruses. Removes viruses in accordance with procedures established by the Network Administrator/DBA/Security Specialist. - Documents issues in the help desk system in an accurate and timely manner. Escalates issues to IT team, IT Director, and/or others as appropriate for the situation. - Monitors workstations for unauthorized software. Documents findings and resolution in the help desk system. Communicates findings to supervisor and/or others as is deemed appropriate. - Creates and maintains system images for current and future operating systems. Ensures desktop and laptop image process is fully documented for use by the help desk team. Provides an accurate roadmap of planned changes for the image and/or imaging process. Reports image usage, issues, and remediation to supervisor on a regular basis. Assists with changes to the process as the Agency moves to newer technologies. - Effectively installs and configures software or drivers on user or Agency workstations in a timely manner.

Requirements

Microsoft SCCM
Experience in other Microsoft cloud related technologies preferred.
Familiarity with healthcare related applications and security requirements.
Understanding of Azure AD and Services.
Excellent troubleshooting and problem-solving skills related to Intune implementations.
Strong communication and collaboration skills to work effectively across teams.