Desktop Support Intern

Seagate Technology • Longmont, CO

374d • $41,600 - $62,400

About The Position

The Desktop Support position within the End User Services organization at Seagate Technology focuses on providing exceptional technical support to employees. The role involves troubleshooting hardware and software issues, ensuring network connectivity, and maintaining security protocols. The position is designed for individuals pursuing a degree in a related field, offering hands-on experience in a fast-paced corporate IT environment.

Requirements

• Excellent verbal and written communication skills.
• Experience in creating and executing innovative solutions for technical support problems.
• General understanding of computer hardware and software troubleshooting.
• Experience with critical thinking to identify and resolve technical issues.
• Knowledge of Office 365 applications and Windows 10 OS.

Nice To Haves

• Relevant Technical Certifications (Microsoft, A+, HDI preferred).
• Hands-on experience in Information Technology solutions and services.
• Pursuing a Bachelor's or technical degree in Computer Science, Information Systems, Software Engineering, or a related field.

Responsibilities

• Troubleshoot complex hardware and software issues related to end-user computers.
• Resolve network connectivity, application, hardware, audio-visual, and telephony equipment problems.
• Adapt quickly to various situations faced by end users in a fast-paced environment.
• Configure, deploy, maintain, and troubleshoot computer hardware in an enterprise setting.
• Understand and work within the Active Directory environment.
• Follow processes to deliver high-quality work with minimal disruptions.
• Maintain password security, data integrity, and file system security using Bitlocker.
• Document trouble tickets from inception to closure in an Enterprise Incident Management System like Service Now.
• Gain experience with Microsoft's System Center Configuration Manager (SCCM) and Microsoft Endpoint Configuration Manager (MECM).

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short- and long-term disability
• Annual variable pay bonus
• 401(k)
• Employee stock purchase plan
• Flexible and dependent care spending accounts
• Health care spending account
• Flexible time off/vacation
• Paid holidays
• Paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees