Desktop Support Field Services

UnitedHealth GroupLas Vegas, NV
281d$28 - $56Onsite

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. As an Associate Tech Support Analyst, you would work as a part of a dynamic team that provides technical support and issue resolution to internal and external customers, including users of all types and skill levels. Responsibilities may also include security access processing, ID tracking, maintenance of reporting logs, password reset assistance, PC hardware repair, software install, asset inventory, and more advanced troubleshooting and support. This position provides technical support for providers and clients within UnitedHealth Group clinics. It includes troubleshooting software, hardware, network connectivity, installations, upgrades, backup recovery and project implementation.

Requirements

  • High School Diploma/GED (or higher)
  • Certification in any of the following disciplines (A+ ETC)
  • 3+ years of desktop support experience
  • Access to reliable transportation and possess a valid US driver's license

Nice To Haves

  • Undergraduate degree

Responsibilities

  • Support Windows 10/11
  • Printer support
  • Configure and support PCs and laptops
  • Image devices i.e., laptops and desktops
  • Work with minimal guidance; seeks guidance on only the most complex task
  • Proficiency with Microsoft Office 365
  • Demonstrate excellent time management skills and prioritize workload
  • Analyze all issues and determine the root cause
  • Identify process improvement opportunities within infrastructure
  • Work directly with clients and doctors when issues arise with minimal downtime
  • Provide orientation and guidance to users for software installation and equipment
  • Assist users with workstation application support
  • Meet SLAs established by Management
  • Accountable for all tickets assigned via ServiceNow and following up with clients on open tickets
  • Must be able to communicate effectively both orally and written
  • Build solid relationships with providers and staff

Benefits

  • Comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase
  • 401k contribution

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Industry

Insurance Carriers and Related Activities

Education Level

High school or GED

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