Desktop Support EUC L1

Service Global • West Palm Beach, FL

292d

About The Position

As an on-site Support Technician, you will be responsible for service delivery and end-user hardware and software configuration troubleshooting, providing quality services to end users. This includes installing and configuring desktops, laptops, mobile devices, and associated peripherals and related software. You will perform break-fix, desk-side support, IMACD's, data migration, refreshes, and more. Additionally, you will provide onsite technical assistance to end users, manage the ticket queue, and coordinate with vendors for end-user support.

Requirements

• 1-3 years of experience as a Field Services Technician.
• Experience with various desktop systems, operating systems, and diverse technical environments.
• Excellent customer service orientation and verbal communication skills.
• Experience supporting Windows Operating Systems, MS Office, VPN, local and network printing, notebooks, and mobile devices.
• Ability to install software for and troubleshoot a wide range of applications.
• Analytical thinking and problem-solving ability.
• CompTIA A+ certification or equivalent certification.
• Flexibility for traveling to remote sites or clusters.
• Ability to lift weight up to 30 lbs at waist level.

Responsibilities

• Provide customer facing end-user support.
• Install and configure desktops, laptops, mobile devices, and associated peripherals and related software.
• Perform break-fix, desk-side support, IMACD's, data migration, and refreshes.
• Perform onsite updates, configuration changes, or software installations.
• Provide onsite technical assistance to end users.
• Identify potential issues that could adversely impact end user experience and follow through on action steps to prevent.
• Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement.
• Respond to end-user requests for updates on ticket status and promptly follow up as needed.
• Coordinate with vendors for provision of end-user support.
• Perform end-user support related security and controls and compliance-related tasks.
• Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
• Provide IT support for on-site or off-site events and meetings.
• Provide IT support for disaster recovery and immediate response in emergency situations.
• Provide on-call support if required outside business hours on a rotational basis.
• Provide hand and feet support for network data and voice devices.
• Install and configure IP, wireless, analog, and digital phones.
• Update the inventory of phones, peripherals, and system cards.
• Test cables for IP and TDM phones.
• Punch cables for different types of panels.
• Update circuit inventory and vendor details for service providers.
• Coordinate with local vendors for ISP, OEM, channel suppliers, and different teams.

Benefits

• Competitive salary
• Full-time employment
• Onsite work

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree