Desktop Support Engineer

Valsoft Corporation • Grove City, OH

253d

About The Position

At Cott Systems, our customers rely on us to keep their technology running smoothly. We're looking for a Desktop Support Engineer who thrives on solving problems, working with hardware and peripherals, and digging into entry-level system administration tasks like SQL database queries. If you're energized by hands-on tech work and want to make a tangible difference every day, this might be the perfect role for you.

Requirements

• Associate degree in IT or related field, or equivalent experience supporting Windows-based hardware/software environments.
• Strong hands-on experience troubleshooting desktop and peripheral hardware.
• Familiarity with Windows 10/11 and Windows Server environments (2012 through 2019).
• Working knowledge of SQL Server Management Studio (SSMS), including basic queries and table updates.
• Comfortable navigating Active Directory, DNS, and basic Windows network configurations.
• Excellent problem-solving and customer communication skills.
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.

Nice To Haves

• Experience with IIS, backup/restore utilities, or virtualization (Hyper-V, VMware, Citrix).
• Willingness to occasionally travel for onsite customer installations or escalated support needs.

Responsibilities

• Serve as the primary technical support contact for our on-premises (locally installed) customers.
• Troubleshoot, configure, and manage hardware including servers, workstations, scanners, printers, and peripherals.
• Install and support Windows-based systems (both desktop and server), including OS, drivers, and Cott application environments.
• Perform basic system admin functions: running SQL Server 2019 queries, updating database tables, and assisting with patching and backup validation.
• Lead remote or onsite installation planning and support engagements for new customer hardware.
• Work cross-functionally with internal teams and customers to ensure technology environments are healthy, stable, and aligned with application needs.
• Track and escalate complex issues as needed, always ensuring responsive and professional communication.

Benefits

• Flexible time off and paid holidays
• 401K with company match
• Comprehensive medical, dental, and vision insurance (including HRA option with company contribution)
• Company-paid life, AD&D, short-term, and long-term disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees