DESKTOP SUPPORT ENGINEER

Innova Corporation Co. Ltd • Indianapolis, IN

190d • $32 - $35

About The Position

Innova Solutions has a client that is immediately hiring for a Desktop Support Engineer. This is a full-time contract position for a duration of 12 months located in Indianapolis, Indiana. As a Desktop Support Engineer, you will be supporting end-users in a fast-paced, growing biotechnology company. You will provide Tier 1/Tier 2 support for desktop/laptop platforms, Windows and Mac OS, directory services, print services, telephony, and A/V systems. Your role will assure timely and quality customer service to all customers, promote positive service relationships, and contribute to a supportive and cooperative work environment.

Requirements

• Technical proficiency in Windows and Microsoft applications.
• Strong knowledge and experience in supporting Windows operating systems (Windows 10).
• Proficiency in troubleshooting and supporting Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other Microsoft applications.
• Experience with Intermediate Distribution Frame (IDF) management, including patching, cabling, and network troubleshooting.
• Understanding of network protocols, IP addressing, and basic network configuration.
• Excellent customer service skills with the ability to communicate effectively with end-users.
• Strong verbal and written communication skills.
• Strong analytical and problem-solving skills to diagnose and resolve hardware, software, and network issues efficiently.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Familiarity with IT service management (ITSM) tools such as ServiceNow.
• Knowledge of remote support tools and techniques.

Responsibilities

• Provide Tier 1/Tier 2 support for desktop/laptop platforms, Windows and Mac OS.
• Support directory services, print services, telephony, and A/V systems.
• Ensure timely and quality customer service to all customers.
• Promote positive service relationships and contribute to a supportive work environment.

Benefits

• Medical & pharmacy coverage
• Dental/vision insurance
• 401(k)
• Health saving account (HSA)
• Flexible spending account (FSA)
• Life Insurance
• Pet Insurance
• Short term and Long term Disability
• Accident & Critical illness coverage
• Pre-paid legal & ID theft protection
• Sick time
• Other types of paid leaves (as required by law)
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Specialty Trade Contractors