Desktop Support Engineer
About The Position
As a Desktop Support Engineer, you will make an impact by creating a reliable and consistent end-user computing experience by delivering secure, well-configured desktop and laptop environments. Your work will directly support employee productivity by enabling timely device deployments, reducing downtime, and resolving technical issues efficiently. Through responsive, customer-focused support, you will contribute to smooth day-to-day operations across the organization. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Infra Ops Manager. In this role, you will: • Build, deploy, and troubleshoot desktop and laptop images using Microsoft Endpoint Configuration Manager (MECM/SCCM), including operating system deployment, task sequences, and driver management • Provide on-site deskside “hands and feet” support for hardware, software, and peripheral issues • Troubleshoot Windows operating system, endpoint hardware, and connectivity issues • Support basic Intune and Autopilot activities for device provisioning and enrollment • Assist with Active Directory-related identity and access tasks • Document incidents, service requests, and resolutions using ITSM tools • Deliver timely, professional support while working independently and following established processes Work Model At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Cary, North Carolina. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
Requirements
- 4+ years of experience with MECM (SCCM) for OS deployment, desktop imaging, and device configuration
- Strong Windows OS troubleshooting and endpoint support experience
- Hands-on experience with desktop and laptop hardware, peripherals, and break/fix support
- Working knowledge of Active Directory fundamentals
- Experience using ITSM tools for ticketing and documentation
- Strong communication skills and a customer-focused approach
Nice To Haves
- Exposure to Microsoft Intune and Autopilot
- Experience supporting users in an on-site or enterprise environment
- Familiarity with endpoint security, patching, or device compliance concepts
- Ability to adapt to changing priorities and support multiple requests effectively
Responsibilities
- Build, deploy, and troubleshoot desktop and laptop images using Microsoft Endpoint Configuration Manager (MECM/SCCM), including operating system deployment, task sequences, and driver management
- Provide on-site deskside “hands and feet” support for hardware, software, and peripheral issues
- Troubleshoot Windows operating system, endpoint hardware, and connectivity issues
- Support basic Intune and Autopilot activities for device provisioning and enrollment
- Assist with Active Directory-related identity and access tasks
- Document incidents, service requests, and resolutions using ITSM tools
- Deliver timely, professional support while working independently and following established processes
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
