Desktop Support Engineer

Kforce-posted 26 days ago

Full-time • Mid Level

San Antonio, TX

1,001-5,000 employees

Administrative and Support Services

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Kforce is immediately adding a full-time Desktop Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in San Antonio, TX. This role will work in a professional banking setting with a high touch and executive level user community.

Configure, install, and test hardware components, hardware deployment replacements
Manage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing System
Provide cross-divisional troubleshooting by updating and maintaining tickets
Reimagine PCs, backing up and restoring user data
Install and validate correct software versions on devices and confirm functionality
Utilize utilities to troubleshoot end-user machine functionality
Document service events accurately in work orders and ticketing systems

3-5 years of experience providing software/hardware support, server, cisco technology knowledge in a professional setting
Proficiency with troubleshooting/supporting MS office suite of applications including MS Teams outlook and WinOS
Prior experience Assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti-virus, incident/Request management
Proficient in backing users data, recovering data, and reimaging users' devices both remotely and at users desk
Strong customer communication and service skills
Knowledge of two factor authentication

Previous experience working in ServiceNow (a plus) ticketing system or similar

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