Desktop Support Engineer

Kforce • San Antonio, TX

75d

About The Position

Kforce is immediately adding a full-time Desktop Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in San Antonio, TX. This role will work in a professional banking setting with a high touch and executive level user community.

Requirements

• 3-5 years of experience providing software/hardware support, server, cisco technology knowledge in a professional setting
• Proficiency with troubleshooting/supporting MS office suite of applications including MS Teams outlook and WinOS
• Prior experience Assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti-virus, incident/Request management
• Proficient in backing users data, recovering data, and reimaging users' devices both remotely and at users desk
• Strong customer communication and service skills
• Knowledge of two factor authentication

Nice To Haves

• Previous experience working in ServiceNow (a plus) ticketing system or similar

Responsibilities

• Configure, install, and test hardware components, hardware deployment replacements
• Manage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing System
• Provide cross-divisional troubleshooting by updating and maintaining tickets
• Reimagine PCs, backing up and restoring user data
• Install and validate correct software versions on devices and confirm functionality
• Utilize utilities to troubleshoot end-user machine functionality
• Document service events accurately in work orders and ticketing systems

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees