Desktop Support Engineer
About The Position
MARS Solutions Group is looking for a Desktop Support Engineer. Our client is a looking for high-quality talent to make a difference. They are known to respect a traditional work week and often extend contracts for added job security and stability Note: Candidate must be a CURRENT WI resident. No relocation allowed. This role is 100% On-site in Madison. The Desktop Computer consultant will be responsible for routine, first and second-level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT). Has 10 or more years of experience in desktop support. Familiar with a variety of concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Independently performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. About MARS Solutions Group: MARS Solutions Group provides a range of opportunities for meaningful work by understanding that employment fit is a combination of people, process, and technology. We leverage our experienced and compassionate team to bring humanity to matching you with the right advanced technology role, and stay connected with you to help you attain your professional goals.
Requirements
- Knowledge of computer software, operating systems, hardware and networking is required
- Experience with Microsoft Active Directory is required.
- Hardware and software troubleshooting skills are required
- Able to work in a team as well as independently
- Experienced in providing professional and courteous customer service is required
- At least 10 years' experience in the following
Nice To Haves
- Excellent verbal and written communication skills is preferred
- Three or more years relevant work experience with Windows 10/11 is preferred.
- Experience with a ticketing system such as JIRA
- Two or more years relevant work experience with OSX is preferred.
- Experience and knowledge of computer security is preferred.
Responsibilities
- Completes installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently
- Identifies, troubleshoots, resolves, and/or escalates more complex first and second level technical problems for various products and services under general supervision
- Receives and responds to inquiries and provides more complex technical information through various communication mediums according to established policies and procedures
- Documents inquiries and responses and recommends procedural improvements to unit leadership
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
251-500 employees
