Desktop Support Engineer

The Wonderful Company • Napa, CA

3d • $33 - $37

About The Position

You may know us as FIJI Water, POM Wonderful, Justin Wine, Teleflora and Halos Citrus, but we're all Wonderful - and we have a great opportunity for a Desktop Support Engineer. We're looking to make the world a healthier place through an uncompromising commitment to the well-being of our employees and their families. We foster a collaborative workforce that encourages an entrepreneurial spirit and openness to change.This person will be the front-line support in assisting with technical issues throughout our Napa winery including remote users. If you are a self-starter who is able to work independently while prioritizing various tickets, we want to hear from you!

Requirements

• A.A degree or degree from Technical Trade School and 2 to 5 years of experience in related field or equivalent combination education and experience.
• Working knowledge of Microsoft Products - Word, Excel, Access, Outlook, PowerPoint, etc.
• Interpersonal skills.
• Must be able to interact and communicate with all levels of staff members in an effective manner, exhibiting tact, enthusiasm, and patience.
• Must be able to be sensitive to cultural and bilingual issues.
• Superior customer service skills.
• Excellent written/verbal communication skills.
• Strong organizational and time management skills.
• Ability to work independently and creatively even under pressure/time constraints.

Nice To Haves

• A+ Certification Preferred.
• Experience with Oracle system a plus.

Responsibilities

• Primary point of contact for helpdesk calls
• Secondary point of contact for chat support
• Install and troubleshoot software - antivirus, firewall, anti-spyware, etc.
• Troubleshoot and repair broken or defective computer hardware ensuring the functionality of computers and computer related equipment throughout the organization
• Work with vendors for repairs/service as needed
• Move, add, change computers
• Reload operating systems
• Install and configure software for The Wonderful Company based on the information systems policies and procedures
• Assist with network administration including new user setup and removal, active directory moves, adds & changes, Windows general troubleshooting
• Manage/Maintain: Physical layer (wiring) connectivity Printers Mobile devices Handheld barcode scanners
• Provide backup for general telephones including: Telephone new user setup & training Telephone general troubleshooting
• Audio/Video Support on conference room systems and tasting rooms
• Travel between California offices as needed

Benefits

• Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including: 24/7 online physician consultations virtual mental health resources life coaching engaging employee community groups cash rewards for healthy habits and fitness reimbursements library of on-demand fitness videos
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
• Building a Healthy Society: To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California's Central Valley, Fiji, and the world.
• Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees