Desktop Support Engineer
About The Position
Prosource, the region’s leading business technology solutions provider, has been awarded a Top Workplaces honor by The Enquirer from 2020 - 2025. The list is based on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage, LLC. The responsibilities of the Desktop Support Engineer shall include, but not be limited to, the following: Configure, install, repair, and maintain hardware and software Install, support, troubleshoot, evaluate, and recommend software, both proactively and by request Research, suggest, plan, and implement hardware and software upgrades and expansions Research, evaluate, test, recommend for approval, and implement hardware and software as approved Clean, repair, or replace workstations infected with viruses, spyware, or other malicious programs, as requested Research, test, recommend for approval, and implement approved hardware and software Create and maintain documentation of tasks and procedures for setting up and maintaining hardware and software Verify that all Hardware receives approved Hardware Enhancements and Upgrades
Requirements
- Desktop Support Engineers shall possess the training, certifications and/or experience (at least 2 years) sufficient to demonstrate the ability to perform the tasks described above.
- Microsoft Certified: Microsoft 365 Fundamentals
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- Microsoft 365: Security Administrator Associate
- CompTIA A+ Server+
Responsibilities
- Configure, install, repair, and maintain hardware and software
- Install, support, troubleshoot, evaluate, and recommend software, both proactively and by request
- Research, suggest, plan, and implement hardware and software upgrades and expansions
- Research, evaluate, test, recommend for approval, and implement hardware and software as approved
- Clean, repair, or replace workstations infected with viruses, spyware, or other malicious programs, as requested
- Research, test, recommend for approval, and implement approved hardware and software
- Create and maintain documentation of tasks and procedures for setting up and maintaining hardware and software
- Verify that all Hardware receives approved Hardware Enhancements and Upgrades
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
