Desktop Support Engineer Sr.

Quanterix • Philadelphia, PA

253d • $32 - $40 • Hybrid

About The Position

The position involves providing technical assistance to network users regarding various hardware and software applications. The role includes troubleshooting and diagnosing different technical issues, performing system administration for multiple in-house applications, and executing system code updates.

Requirements

• Bachelor's degree in Information Technology or Computer Science or equivalent relevant technical or professional experience.
• Network + and/or Microsoft certification a plus.
• Eight (8) years related work experience with a minimum of five (5) years of experience in desktop support, hardware and software installations and configurations, support of Windows systems and web applications, Citrix publish applications, VMware VDI's, and related systems.
• Firm understanding of McAfee client.
• Strong understanding of Windows networking.
• Advanced troubleshooting skills.
• Strong written and verbal communication skills.
• Must be willing to work evenings and weekends as required.

Responsibilities

• Provide technical support and training for on-site and remote network users.
• Delegate and handle tickets to ensure they are properly routed, worked, and documented.
• Perform preventive maintenance, test, and repair of computer equipment.
• Provide training to newly hired IT Help Desk and Desktop Support Engineer team.
• Assist with the resolution of complex application, hardware, and software problems.
• Assist with the resolution of desktop network connectivity issues.
• Create support team documentation and maintain support standard operating procedures.
• Lead special hardware and software installation projects.
• Create and maintain batch files and scripts used for system patching.
• Undertake additional responsibilities as required.

Benefits

• An annual performance bonus for all team members.
• Generous 401(k) company match that is immediately vested.
• A choice of three medical plans (that include prescription drug coverage) to suit your unique needs.
• For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account.
• Multiple options for dental and vision coverage.
• Company provided Life & Disability Insurance to ensure financial protection when you need it most.
• Family friendly benefits including Paid Parental Leave & Adoption Assistance.
• Hybrid work arrangements for eligible roles.
• Tuition Reimbursement and Continuing Professional Education.
• Paid Time Off - new hires start with at least 20 days of PTO per year in addition to nine company paid holidays.
• Volunteer days, community partnerships, and Employee Assistance Program.
• Ability to connect with colleagues around the country through our Employee Resource Group program.

What This Job Offers

• Job Type: Full-time
• Industry: Transit and Ground Passenger Transportation
• Education Level: Bachelor's degree