Desktop Support Engineer I

The Wonderful Company•Los Angeles, CA

19h•Onsite

About The Position

The Wonderful Company is a privately held $6 billion company dedicated to harvesting health around the world through its iconic consumer brands such as FIJI Water, POM Wonderful, Justin Wine, Teleflora, and Halos Citrus. The company fosters a collaborative workforce that encourages an entrepreneurial spirit and openness to change, with an uncompromising commitment to the well-being of its employees and their families. The Desktop Support Engineer I is a key member of the IT team, serving as the front-line support for employees across the business, including remote users. In this role, the engineer will combine strong technical skills with excellent customer service to troubleshoot issues, keep systems running smoothly, and ensure teams have the technology support needed to perform their best work. This position is based at the West Los Angeles, CA office and requires working 5 days per week in the office.

Requirements

Associate's degree or degree from technical trade school, plus 1-2 years of experience in related field, or an equivalent combination of education and experience
Working knowledge of Microsoft Products - Word, Excel, Access, Outlook, PowerPoint, etc.
Strong interpersonal skills with the ability to interact and communicate with employees at all levels
Sensitivity to cultural and bilingual considerations in a diverse work environment
Superior customer service skills with a user-focused mindset
Excellent written and verbal communication skills
Strong organizational and time management abilities
Ability to work independently, think creatively, and perform effectively under pressure and tight timelines

Nice To Haves

A+ Certification preferred
Experience with Oracle systems is a plus

Responsibilities

Install, configure, and troubleshoot software applications, including antivirus, firewall, and anti-spyware solutions
Configure, troubleshoot, and repair information systems hardware to ensure reliable operation of computers and related equipment across the organization
Diagnose and resolve hardware failures; coordinate with vendors for repairs and replacements as needed
Perform computer moves, adds, and changes (MACs)
Reload and image operating systems
Install and configure software in accordance with The Wonderful Company’s information systems policies and procedures
Assist with network administration tasks, including new user setup and removal, Active Directory moves, adds, and changes, and general Windows troubleshooting
Provide printer support, including setup, moves, configuration changes, and toner/ink supply management
Support mobile device management (MDM)
Troubleshoot, configure, and support handheld barcode scanners
Serve as the primary point of contact for helpdesk calls
Serve as the primary point of contact for chat-based technical support

Benefits

Access to top-notch medical coverage
Comprehensive vision and dental plans
401k with match eligibility
24/7 online physician consultations
Virtual mental health resources
Life coaching
Engaging employee community groups
Cash rewards for healthy habits
Fitness reimbursements
Library of on-demand fitness videos
Clear paths for career progression and internal mobility across our diverse family of brands and business units
Dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses
Company-wide mentorship program
Training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace
Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice
Wonderful Neighbor, to contribute to group service projects within our local communities