Desktop Support Coordinator

Town Of Davie, FL - Reclaimed Water Main Distribution System • Davie, FL

426d • $65,029 - $65,029

About The Position

The Desktop Support Coordinator position at the Town of Davie is a full-time role focused on providing advanced technical support for desktop and laptop computer systems, mobile terminal devices, and law enforcement/public safety software and networks. This field-support position involves diagnosing, maintaining, and repairing Town-owned computer equipment, as well as managing moves, add-ons, and changes. The role also includes warranty repairs, inventory reporting, and end-user training, reporting directly to the Information Technology Supervisor or Project Manager.

Requirements

• Bachelor's Degree in Information Technology, Computer Science, or a closely related field.
• Five years of full-time experience in a desktop support environment.
• Possession of A+, N+, and MD-102 certifications or ability to obtain within one year.
• Valid State of Florida Driver's License.

Nice To Haves

• MS-500 or MS-700 certification.
• Knowledge of current Information Technology industry technologies including Internet hosting and connectivity.
• Experience with Dell and Lenovo desktops and laptops.

Responsibilities

• Diagnose, maintain, and repair Town-owned computer and peripheral equipment.
• Provide support for warranty repairs and inventory reporting.
• Manage moves, add-ons, and changes for computer systems.
• Conduct end-user training on computer operations and standard software.
• Support law enforcement/public safety software and networks.

Benefits

• Health insurance with 100% paid for single coverage and 50% for dependents.
• 4-day work week (10 hours per day).
• 13 paid holidays per year.
• Sick leave accrual of 3.69 hours per pay period.
• Vacation leave accrual of 2 weeks per year, increasing every 5 years.
• Birthday leave of 1 day per year after probation.
• Quality service leave of 1 day per year after probation.
• 2 wellness days per year after probation.
• Town-sponsored pension with mandatory 3% contributions.
• 457 Deferred Compensation Plan for voluntary contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree