Desktop Support Consultant (4313)
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About The Position
Flexion Inc., a Madison, WI based IT Consulting and Services firm, is seeking a Desktop Support Consultant for a long-term consulting project. This hybrid position requires onsite work in Madison, WI, where the consultant will be responsible for providing customer service-focused technical support. The role involves diagnosing problems, troubleshooting issues, and working on resolutions related to the security and maintenance of end-user devices and other technologies within an enterprise networked environment. The consultant will play a crucial role in ensuring that all desktop systems are functioning optimally and that users receive the support they need to perform their tasks effectively. The Desktop Support Consultant will be expected to interact with users to understand their technical issues and provide solutions in a timely manner. This includes not only resolving immediate problems but also implementing preventive measures to avoid future issues. The consultant will work closely with other IT staff to ensure that all systems are secure and up to date, and will be involved in the installation and configuration of new hardware and software as needed. Strong communication skills are essential, as the consultant will need to explain technical concepts to non-technical users and provide training when necessary. This position offers an annual pay rate in the range of $50,000 to $60,000, reflecting the level of expertise and experience required for the role. Flexion Inc. is committed to equal employment opportunities and affirmative action, ensuring a diverse and inclusive workplace.
