Desktop Support Analyst I

New York University • New York, NY

1d • $70,000 - $84,700

About The Position

The Desktop Support Analyst I serves as a dedicated IT support agent for the Desktop Support Service Level Agreement (SLA) clients. This position is responsible for troubleshooting and resolving technical issues with SLA endpoints and smart devices. The Analyst I serves as a liaison on behalf of the client with IT service partners, and escalates and tracks progress on tickets requiring tasks completed by other IT department groups.

Requirements

• High School Diploma or equivalent
• 2+ years of relevant experience analyzing hardware, software and system's performance, providing technical support including troubleshooting to resolve problems with hardware and software applications, providing training to non- technical users and staff supervision or an equivalent combination of education and experience.
• Excellent interpersonal, verbal and written communication skills.
• Familiarity with both Mac and PC endpoints.
• Familiarity with a wide range of smart devices.
• Familiarity with common software regarding emails, word processing, web browsers, etc.

Nice To Haves

• High School Diploma or equivalent and technical training in the field of information technology.
• 5+ years of relevant experience analyzing hardware, software and system's performance, providing technical support including troubleshooting to resolve problems with hardware and software applications, providing training to non- technical users and staff supervision or an equivalent combination of education and experience.
• 1+ years of experience working in higher education.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED