Desktop Support Administrator

Tireco • Tire Distributor Xperts HQ - Gardena, CA

68d

About The Position

The Desktop Support Administrator will be responsible for supporting and managing various operating systems including Windows 10/11, macOS, and mobile devices (iOS/Android). This role involves installing, maintaining, repairing, upgrading, and testing computer and network operating systems, as well as configuring, deploying, and managing computer workstations across desktop and laptop environments. The administrator will also be tasked with ordering, setting up, and maintaining hardware for all operating systems, providing recommendations for hardware and software purchases, and managing patching and software updates across all workstation systems. Troubleshooting hardware and software incidents, as well as providing support for printers, scanners, copiers, and related devices, will also be key responsibilities. The role requires utilizing remote desktop infrastructure and virtual desktop environments, managing and configuring MDM solutions, and developing PowerShell scripts for automation and system management. The administrator will need to respond promptly to user requests and support tickets, communicate directly with customers regarding technical issues, and provide end-user training on system processes and best practices.

Requirements

• Bachelor's degree or equivalent experience
• 2+ years' experience as technical support
• Advanced knowledge of MS Office Suite
• Experience applying software packages to desktops, laptops, and mobile devices

Responsibilities

• Support and manage Windows 10/11, macOS, and mobile devices (iOS/Android)
• Install, maintain, repair, upgrade, and test computer and network operating systems
• Configure, deploy, and manage computer workstations across desktop and laptop environments
• Order, set up, and maintain hardware for all operating systems
• Provide recommendations for hardware and software purchases
• Manage patching and software updates across all workstation systems
• Troubleshoot and resolve hardware and software incidents
• Perform troubleshooting for printers, scanners, copiers, fax machines, and related devices
• Utilize remote desktop infrastructure and virtual desktop environments
• Use remote support tools for troubleshooting and system management
• Support multi-site and remote office environments
• Manage and configure MDM solutions such as Intune
• Create and deploy Group Policy Objects (GPOs)
• Manage PDQ configurations and device deployments
• Develop and maintain PowerShell scripts for automation and system management
• Manage a large number of endpoints (e.g., 400+ devices)
• Plan and implement system support strategies and automation processes
• Respond to user requests and support tickets promptly
• Communicate directly with customers regarding technical issues and resolutions
• Provide end-user training on system processes and best practices
• Participate in IT team projects and cross-functional initiatives
• Contribute to the planning and implementation of system upgrades and infrastructure improvements

Benefits

• Sick Time - 5 days
• Vacation Time - Earn up to 2-weeks on your first year of employment
• Paid Holidays and Floating Holidays
• Premium FREE Medical and Dental coverage options
• Vision Insurance
• 401(k) with company matching
• Life Insurance
• Discounts on Tires and Wheels
• Opportunity for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees