Desktop Support Admin I

CSG Systems Incorporated • Bogota, NJ

68d • Hybrid

About The Position

As the 2nd largest business support solutions (BSS) provider, CSG International provides solutions to a global client base. Join an elite team of IT professionals who are driven for success in finding innovative solutions for our company and clients. We respond to the complexity of a dynamic, convergent world with a flexible set of needs-based solutions, innovative new technologies and forward thinking that helps our clients solve business problems and identify new opportunities and revenue streams. Our Desktop Support Administrator positions are key to the quality resolution of client service requests which includes but is not limited to: PC hardware and operating systems, software application installation, configuration, and upgrades.

Requirements

• Associates Degree Equivalent Experience required
• 1-2 years' experience in providing customer service in a technical support role
• Ability to learn and use professional concepts
• Ability to communicate highly technical information to both technical and non-technical users
• Ability to stand/walk up to 20% of day. Ability to lift up to 50 lbs.
• Ability to handle multiple tasks and tight deadlines
• Familiar with Windows 7, Windows 8 and Mac OS

Nice To Haves

• Appropriate certifications such as A+, MCSA, MCSE, MCP, CCNA are not required, but are highly desirable
• Experience with Office 2010, Lync 2010, VOIP, Remedy, HP Asset Center, provisioning Tablets and Smart Phones beneficial

Responsibilities

• Installs, configures and troubleshoots desktop systems
• Maintains passwords, data integrity and file system security
• Proactively identifies process gaps and recommends solutions
• Hardware and Software Inventory tracking and management
• Provides provisioning and support for printer and mobile devices
• Work as a team member to collaboratively resolve client requests and technical issues with other team members, partners and vendors
• Document all trouble tickets with clear, concise explanations in a timely and accurate manner ensuring adherence to department policies and procedures
• Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided
• Determine the scope of the trouble ticket and the responsible department

Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees