Desktop Specialist

Presbyterian Homes & Services•Roseville, MN

2d•$27 - $33•Onsite

About The Position

Presbyterian Homes & Services is seeking a full time Desktop Specialist for its Information Technology team. We are looking for a driven IT Professional to help us provide support and service delivery for End User Services team within PHS IT, and throughout our enterprise. This is an in-office position, based in Roseville, MN. The position requires travel (approximately 10%) to PHS communities as needed, including communities across the states of Iowa and Wisconsin. The Desktop Specialist will based on requirements from PHS Management, regional operations and site leaders build, test, deploy and enhance appropriate End User Services solutions and systems. They will be responsible to break/fix of items including desktops, laptops, copiers, printers, fax machines, scanners, tablets and other components that make up the technology needs for PHS Staff. Ensure that the PHS End User Services team is meeting our Service Level Agreements for response and resolution times. This position will also be involved in setting our standard physical equipment and standard OS and application builds. In a support role, in conjunction with the whole of PHS IT and in response to requirements from the other PHS groups, build, implement and support appropriate enterprise as well as local solutions in the following capacities (list is not all inclusive): Provide internal, on-site support via phone, email and in person for all PC-based applications and general office hardware. Collaborate with PHS IT Management to remotely ensure the consistency of technology solutions throughout the enterprise. Actively advocate Best Practices on a daily basis. Seek out and pursue opportunities for new business development.

Requirements

2 year technical degree or comparable work experience
Experience supporting general office technology including PC’s, laptops, copiers, fax machines, printers, etc.
Proficient knowledge of computer systems, desktop operating systems and trends in technology.
In depth technical understanding and demonstrated capability of one or more of the following: Hardware support for Desktops; Displays; Printers Implementation of Technical Solutions Windows 10 and Windows 11 Operating Systems
Experience using a Configuration Management Solution to manage / deploy systems and applications. (i.e. Kaseya)
Self Starter with interest in researching industry trends
Attention to detail and ability to solve problems quickly and see them through until completion.
Demonstrated ability to complete projects. Ability to Independently manage and prioritize workload.
Excellent customer interaction and communications skills. .Ability to work with customers and colleagues in a professional manner during stressful situations.
Valid Driver’s License and ability to transport self between PHS communities.
Ability to maintain job performance and efficiency while remaining in compliance with policies and established procedures.
Demonstrated ability to read, write, speak and understand the English language to communicate with all customers.

Nice To Haves

Certifications Microsoft OS, A+ and other technologies are preferred.

Responsibilities

build, test, deploy and enhance appropriate End User Services solutions and systems
break/fix of items including desktops, laptops, copiers, printers, fax machines, scanners, tablets and other components
Ensure that the PHS End User Services team is meeting our Service Level Agreements for response and resolution times
setting our standard physical equipment and standard OS and application builds
build, implement and support appropriate enterprise as well as local solutions
Provide internal, on-site support via phone, email and in person for all PC-based applications and general office hardware.
Collaborate with PHS IT Management to remotely ensure the consistency of technology solutions throughout the enterprise.
Actively advocate Best Practices on a daily basis.
Seek out and pursue opportunities for new business development.