Drexel Co-Op: Desktop Services Analyst

National Board of Medical Examiners•Philadelphia, PA

47d•Onsite

About The Position

NBME is proud to partner with Drexel University and give students the opportunity to utilize the skills they have learned in the classroom and leverage them in an educational setting. NBME offers a versatile selection of high-quality assessments and educational services for students, professionals, educators, regulators and institutions dedicated to the evolving needs of medical education and health care. To ensure our assessments meet the highest standards of quality, stay relevant and align to the current curriculum in medical schools and training programs, we rely on a wide network of collaborators. These include the volunteers who help develop our exam questions, the committees and panels who represent various groups within the medical education community, external researchers and health profession organizations. NBME views diversity, equity and inclusion (DEI) as foundational and enduring to our strategy and vision. We continue to focus on ensuring that our DEI work is impactful and ingrained in everything we do, including with our staff, culture, products and services, the Philadelphia community and the broader medical education landscape. Our commitment manifests in our hiring and staff development, recruitment for committees, grants programs, design and review of our assessments, and involvement in our local and national communities. Learn more about NBME at NBME.org. Co-ops must be located in the tri-state area of PA, DE, or NJ for the duration of the Co-op experience. Position Description: Deliver Desktop Services to NBME staff working in the office and remotely, including: Participate in responding to customer requests for assistance by troubleshooting computer hardware/software issues (break/fix), fulfilling requests for software as well as testing/implementing changes to desktop hardware and software. Provide technical support for visiting committees and NBME staff. Provide technical and administrative support for the Desktop Services team, such as documentation, technology upgrades and managing service ticket queues. Perform daily operational tasks for desktop technologies such as laptop/desktop imaging and software installations using SCCM/In Tune. Participate in defining and completing tasks in service improvement plans, including collecting and analyzing service data. Assist in department moves and setting up new employee's computers. Re-install desktop equipment as staff return to the office. This position requires onsite work at NBME at 3750 Market Street daily. While other positions at NBME may be remote, Desktop Analyst is an onsite position.

Requirements

Proven skills in detail-oriented activity, knowledge of basic computing/IT network concepts
Good communication skills and ability to work directly with all levels of staff

Nice To Haves

Knowledge of computer technologies, such as Microsoft Teams, Office 365, scripting, Windows 10, computer hardware and customer service a plus.
Preferred Majors: Comp. - Computer Science, Comp. - Computing & Security Technology, Eng. - Computer Engineering

Responsibilities

Participate in responding to customer requests for assistance by troubleshooting computer hardware/software issues (break/fix), fulfilling requests for software as well as testing/implementing changes to desktop hardware and software.
Provide technical support for visiting committees and NBME staff.
Provide technical and administrative support for the Desktop Services team, such as documentation, technology upgrades and managing service ticket queues.
Perform daily operational tasks for desktop technologies such as laptop/desktop imaging and software installations using SCCM/In Tune.
Participate in defining and completing tasks in service improvement plans, including collecting and analyzing service data.
Assist in department moves and setting up new employee's computers.
Re-install desktop equipment as staff return to the office.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume