Desktop Operations Manager

Interplastic Corporation • Saint Paul, MN

4d • Onsite

About The Position

IP Corporation is a leading manufacturer of specialty chemicals and materials used across a wide range of industries, including marine, transportation, infrastructure, and industrial manufacturing. Headquartered in Vadnais Heights, Minnesota, IP Corporation operates multiple businesses across North America, delivering innovative solutions through our Interplastic, North American Composites, Molding Products, and HK Research divisions.

Our success is driven by talented people who take ownership, collaborate across teams, and continuously improve the way we work. At IP Corporation, you’ll find opportunities to make a meaningful impact while helping modernize and scale a growing organization.

The Desktop Operations Manager owns the delivery, reliability, and continuous improvement of endpoint services across office, manufacturing, and remote environments. This role leads the Desktop Operations team and ensures the stability, security, and scalability of enterprise endpoints and collaboration tools.

This position expands beyond day-to-day ticket oversight and focuses on endpoint lifecycle management, identity integration, operational maturity, and improving the overall end-user technology experience.

Requirements

• 5+ years of experience in Desktop or Endpoint Operations including hands-on Windows support
• 2+ years of leadership or managerial experience with direct team oversight
• Strong experience managing Windows endpoints and endpoint management tools such as Intune, SCCM/ConfigMgr, or MDM platforms
• Working knowledge of Windows Active Directory and Microsoft Entra ID concepts including device join, authentication, group policy, and access control
• Familiarity with ITIL service management practices
• Familiarity with hybrid identity environments (on-prem Active Directory and Entra ID)
• Experience improving endpoint reliability through automation, standardization, or preventative design
• Exposure to endpoint security and compliance tools

Nice To Haves

• Experience supporting manufacturing, plant, or operational environments is strongly preferred
• ITIL Foundation certification or higher

Responsibilities

• Own the Windowsendpoint lifecycleincluding standards, deployment, configuration, patching, asset management, and retirement
• Ensure effective integration between endpoint management platforms such as Intune and SCCM/ConfigMgrand identity platforms including Active Directory and Entra ID
• Partner with Infrastructure, Security, and Identity teams to enforce device access controls and endpoint authentication standards
• Oversee the health and operational standards for end-user collaboration platforms, including Zoom deployment, configuration, and support readiness
• Lead Desktop Operations services aligned with ITIL practices including Incident, Request, Problem, and Change management
• Establish consistent ticket categorization, prioritization, and escalation standards within the service management platform
• Drive problem management initiatives to eliminate recurring endpoint and access-related issues
• Develop and maintain standard operating procedures (SOPs), knowledge base documentation, and service standards
• Lead, coach, and develop Desktop Operations staff including technicians and contractors
• Set clear expectations, priorities, and accountability for operational outcomes
• Serve as the decision maker for desktop operational priorities and workload management
• Resolve competing priorities and resource allocation across endpoint support activities
• Track and manage Desktop Operations KPIs such as SLA performance, ticket aging, repeat incidents, and endpoint health trends
• Provide operational reporting to IT leadership highlighting service performance and improvement opportunities
• Reduce ticket volume through process improvements, standardization, automation, and preventative controls
• Partner with Infrastructure, Security, Identity, and Applications teams to align endpoint services with enterprise technology strategy
• Coordinate Desktop Operations participation in major incidents affecting endpoint access, authentication, or collaboration platforms
• Represent Desktop Operations in planning discussions that impact end-user technology and identity management

Benefits

• Competitive benefits, including dental, vision, generous PTO, 401(k) with company match and more
• Freedom to innovate and make a difference in a vibrant,values-driven company that cares about its people

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed