Desktop Investigator

CoventBridge Group-posted 3 months ago

$18 - $18/Yr

Full-time • Entry Level

Kalamazoo, MI

501-1,000 employees

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CoventBridge is seeking a Desktop Investigator to join our Desktop Investigation Unit team. The Desktop Investigator position involves conducting investigative assignments through desktop and telephonic means. These investigations include, but are not limited to, background related searches and telephonic medical canvassing. This is a position of trust, as it is a role that requires integrity, confidentiality, intensity and commitment. Desktop Investigators must demonstrate strong verbal and written communications skills and be self-motivated and highly independent. This is a full-time hourly position based from a remote home office.

Reviews and analyzes case notes, client handling instructions, prior investigative reports and other pertinent data to perform independent reviews of facts in preparation and follow-through of investigative assignments
Conducts research through private and public databases and the Internet to compile information pertinent to each investigation
Prepares timely, detailed, unbiased written reports and summaries in compliance with corporate standard operating procedures and client SLA’s. Reports must be accurate and detailed, including all relevant facts
Communicate with medical facilities and other third parties via phone to gather information relevant to investigations
Places up to an average of 75 outbound calls per day as needed
Updates corporate case management system with investigative notes, reports and summaries
Offers support to our field network via incoming phone calls and emails requests throughout the day
Other investigative duties as assigned

Must possess or be able to obtain a valid private investigator's license
Communicate with staff and clients in a professional manner
Excellent interpersonal, verbal and written communication skills. Ability to effectively interact with all internal and external business partners/co-workers and third parties
Must be able to effectively communicate via both incoming and outgoing forms of communication
Self-motivated, self-directed and ability to work independently
Persistence and adaptability while speaking on the phone
Must possess a positive attitude
Excellent analytical and problem-solving skills
Ability to exercise judgment and make sound business decisions
Strong organizational and time management skills with ability to prioritize tasks
Must be trustworthy in a role requiring the handling of private/sensitive information
Strong ability to write investigative reports in a clear and concise manner utilizing proper grammar and spelling

Associate Degree or higher preferred
Understanding of basic medical terminology helpful
Experience in a fast paced, high volume work environment preferred

Medical, Dental, Vision plans
Life, LTD and STD paid by the employer
401(k) with company match up to 4%
Paid Time Off and company paid holidays
Tuition assistance after 1 year of service
Company paid training

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