Desktop EUC L1
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About The Position
The Desktop EUC L1 position in Columbus, OH involves managing desktop devices, including hardware, software, and connectivity incidents through to resolution. The role includes managing IMAC and desk side support services, as well as hard and soft break fix services for laptops and desktops. The successful candidate will provide standard and approved hardware and software support and maintenance on Desktop Devices for their entire lifecycle, including remote management using appropriate tools. Responsibilities also include optimizing and maintaining desktop configurations, analyzing service desk calls for potential user training requirements, ensuring appropriate desktop images are installed, monitoring security profiles and anti-virus software, and providing VIP support for desk side issues.
