Desktop Engineer

About the position

Transform technology into opportunity as a Desktop Engineer with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Desktop Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Desktop Engineer joining our team to Support our intelligence customer in Arnold, MO.

Responsibilities

• Provide frontline support for desktop systems, including troubleshooting hardware and software issues
• Manage user accounts, permissions, and access rights
• Install, configure, and maintain desktop operating systems and applications
• Respond to and resolve user tickets in a timely and professional manner
• Perform regular system maintenance and updates to ensure optimal performance and security
• Assist with the implementation of new technologies and software deployments
• Document technical solutions and maintain knowledge base for common issues
• Collaborate with other IT teams to resolve complex issues and improve overall service delivery
• Provide basic network troubleshooting and support
• Conduct user training sessions on new software or hardware as needed

Requirements

• Associate's degree in IT or related field, or equivalent experience
• 5+ years of experience in desktop support or similar IT role
• Strong knowledge of Windows operating systems and Microsoft Office suite
• Familiarity with basic networking concepts and troubleshooting
• Excellent customer service skills and ability to communicate technical concepts to non-technical users
• Security+ certification or ability to obtain within 90 days of hire
• TS/SCI Clearance required and eligibility to obtain CI Poly
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Willingness to provide occasional after-hours support

Nice-to-haves

• Experience with remote desktop support tools
• Knowledge of Active Directory and Group Policy
• Familiarity with IT service management tools (e.g., ServiceNow)
• Basic scripting skills (PowerShell, batch, etc.)
• Experience in a government or intelligence community environment

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays