DESKTOP ENGINEER

Employee Benefits Fund-posted 2 months ago
Full-time • Mid Level
New York, NY
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Health Center Inc. (also known as The New York Hotel Trades Council and Hotel Association of NYC, Inc Employee Benefit Funds) is a NYC based healthcare organization with ambulatory care facilities staffed with a wide range of health professionals to provide extensive medical and diagnostic services. We offer Primary Care, Dental, Radiological, Vision, Mental Health, and other Specialist services at our facilities at no charge to our Union members (which consist of hotel employees), removing the financial roadblock that many people face when trying to obtain quality medical care. We are hiring for a Desktop Engineer, which is a critical role that focuses on ensuring the smooth deployment, management, and support of desktop systems for the entire organization.

  • Collaborate with clients to understand their IT needs and challenges, providing expert advice and support for desktop environment management, troubleshooting, and optimization.
  • Design, create, and manage application packages for deployment using ManageEngine, SCCM, Microsoft Intune, and other tools ensuring proper configuration and distribution across client environments.
  • Develop, manage, and maintain desktop images for various operating systems and configurations.
  • Efficiently deploy these images to both new and existing systems, adhering to client requirements, security, and best practices.
  • Design, implement, and maintain Intune for mobile device management, both BYOD and Corporate, as well as desktop and laptop management.
  • Develop and maintain scripts and automation workflows to streamline and automate various aspects of desktop image creation, deployment, and management, with a focus on achieving zero-touch deployments.
  • Assist in maintaining software and hardware inventory tracking systems, regularly updating databases to ensure accurate and current information.
  • Oversee patch management processes, including the automated deployment and verification of updates.
  • Generate detailed reports on patch status, compliance, and any encountered issues.
  • Create and maintain thorough documentation for processes, configurations, and deployments, ensuring all procedures are clearly documented and accessible for future reference.
  • Diagnose and resolve complex issues related to desktop environments, including hardware, software, and network problems.
  • Contributes to team effort.
  • Performs other duties as assigned.
  • Bachelor’s degree in Engineering, Computer Science, Information Systems, a related area, or equivalent work experience.
  • 5-10 years of extensive experience as a Desktop Systems Engineer or in a similar role, with a proven track record of supporting desktop infrastructure projects and initiatives.
  • 5-10 years of experience using SCCM for imaging and deployments.
  • 3+ years of experience using Intune for imaging and deployments.
  • Experience using Manage Engine Endpoint Central, Script Logic and or Desktop Authority is a plus.
  • Microsoft Endpoint Administrator certification is desired.
  • Microsoft Modern Desktop Administrator certification is desired.
  • ITIL V4 certification is desired.
  • Medical, Dental, Vision, Pharmacy, and Mental health benefits at no cost to all benefits-eligible employees and their eligible dependents.
  • Paid Time Off (Vacation, Personal, Sick days, and paid Holidays).
  • 401(k) Plan with employer contribution (this is better than an Employer Match).
  • Life Insurance.
  • Tuition Reimbursement.
  • Short Term and Long-Term Disability Benefits.
  • Legal Services.
  • Wellness Benefits.
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