Desktop Engineer

SDI Presence•Chicago, IL

17d

About The Position

The Desktop Engineer is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows desktop and notebook computers and peripherals. The Desktop Engineer will report to the Operations Manager and team lead and will work closely with other members of the technology department to support all end users.

Requirements

5+ years of basic knowledge of desktop hardware, and the ability to install or replace hard drives, additional PCI cards, power supply units, RAM, and/or other peripherals
Knowledge of PC imaging and cloning technology (Windows Deployment Services, SCCM OSD, Macrium)
Familiar with BitLocker encryption
Solid understanding of how to install the Windows OS (10) and configure with necessary drivers
Familiar with Active Directory
Must be familiar with antivirus tools and have an understanding of how to use malware/spyware scanners and removal tools
Knowledge of Ethernet cables and how to terminate them, and install the corresponding data jacks (not a requirement as this can be taught, but it’s a plus if already known)
Basic knowledge of Microsoft Office Suites (e.g., manipulating spreadsheets, setting up Outlook calendar invitations, PowerPoint slideshows, etc.)
Must be able to work with other employees and end users to provide support in a timely, and friendly manner
Strong multitasking skills (e.g., starting a hard drive image, and while that runs installing drivers for a printer install or performing other documentation procedures)
The ability to work both autonomously and as a member of a team
Driver’s license required
Access to a personal vehicle a plus to travel to satellite facilities
Ability to perform routine and emergency PC maintenance during non-business hours

Nice To Haves

A+ certification
College degree preferred

Responsibilities

Respond to new IT Support requests, prioritize, and document issues and resolutions
Respond to tickets and complete detailed responses in ticketing system
Respond to end user issues in a timely manner per SLA requirements
Perform Desktop/Hardware installs and moves
Hardware/Desktop Repairs, replacements, and basic software configuration such as OS installations and driver configurations
Support MS Office products and O365 applications, and other software applications
Support Internet Explorer, Edge, Chrome and Firefox
Installation and configuration of printers
Troubleshooting end-user problems with various desktop/laptop issues
Removing threats (virus, malware, etc.)
Tracking assets, and documenting software purchases
Basic network configurations in Windows (DHCP configuration versus static IP addresses)
Work with the IT Administrator in handling other miscellaneous IT projects