Desktop Engineer

Zone IT Solutions • Charlotte, NC

7d

About The Position

Zone IT Solutions is seeking a skilled Desktop Engineer. In this role, you will be responsible for providing comprehensive desktop support, including the installation, configuration, and troubleshooting of various hardware and software in a corporate environment. You will play a key role in ensuring a smooth and efficient IT experience for all end users.

Requirements

• Minimum of 3 years of experience in a desktop support role or similar environment.
• Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office Suite.
• Experience with hardware setup, troubleshooting, and repair, including desktops, laptops, printers, and peripherals.
• Proficient in Active Directory, user account management, and mobile device management.
• Strong understanding of networking concepts, including TCP/IP, DNS, and DHCP.
• Experience with remote support tools and ticketing systems for service management.
• Excellent problem-solving skills and customer service orientation.
• Ability to work independently and as part of a team.
• Effective communication skills, both verbal and written.

Nice To Haves

• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent are a plus.

Responsibilities

• Providing comprehensive desktop support
• Installation of hardware
• Configuration of hardware
• Troubleshooting of hardware
• Installation of software
• Configuration of software
• Troubleshooting of software

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees